- What does a subscription cover?
- One subscription covers one workspace. Each plan includes a number of editors, the people who create and change reports; Pro, Teams and Business can add more editors at a monthly price per editor. Viewers and commenters are free and unlimited on every plan, and reader questions are answered from the report's own data without using the workspace's AI capacity.
- Do you charge based on activity?
- No. Paid plans are flat prices per workspace. The price changes only when you change plan or add editors or scheduled reports; how often you edit does not change it. Billing continues until you pause or cancel.
- What if more people edit than the plan has seats?
- Nobody loses access. If a plan change, or fewer extra editors, leaves more people editing than the workspace has seats, everyone keeps editing what they edit today. New editors can be added once the workspace is within its seats again.
- How does the trial work?
- A new workspace starts on a 14-day Starter trial with no credit card. The trial has its own one-time AI allowance and the same AI as every plan. If the trial ends before you choose a plan, nothing is deleted: the workspace becomes read-only, reports stay viewable and exportable, and published reports keep working for their readers. Choose a plan to edit, schedule and use AI again.
- Do smaller plans get lower-quality AI?
- No. Every plan gets the same high-quality AI. Larger plans include capacity for more reports and larger reporting workflows.
- What are AI capacity units?
- They keep usage predictable without lowering AI quality. The reference above shows typical costs; exact use depends on report complexity. Each plan's included capacity renews on the 1st of every month (UTC), on annual plans too, and unused included capacity does not roll over.
- Can I add more AI capacity?
- Yes. Paid plans can buy extra capacity: a 1,000-unit pack is $15 (about 5 standard one-page AI-generated reports), a 2,500-unit pack is $35 (about 13), and a 5,000-unit pack is $65 (about 26). Bought packs last 12 months from the day you buy them and carry over from month to month. They are used after the included monthly capacity of your plan, starting with the pack that expires soonest.
- Can our reports live on our own web address?
- Yes. A custom domain comes with every paid plan: all your web reports on your own address, such as reports.yourcompany.com, each at its own page. Plans count addresses, not reports: Starter and Pro include 1 address, Teams 3, Business 10 and Enterprise as many as you need. Each report keeps its own rules for who can open it, and old Rahoto links send readers to the new address. During a trial you can choose the address; it turns on when the paid plan starts.
- Is my data stored on Rahoto?
- Rahoto reads connected sources on demand or on schedule. To run and reproduce reports, it stores report documents, bounded data snapshots, and generated artifacts according to your retention settings. Enterprise adds customer-managed encryption keys and contracted data residency.
- Can I change plans later?
- Any time. Upgrades are immediate; downgrades take effect at the next cycle. Pausing stops the plan’s paid features straight away. Existing reports stay saved and readable until you resume. Annual Enterprise contracts are arranged with sales.
- Can I pay annually?
- Yes. Starter, Pro, Teams and Business can be billed yearly at ten times the monthly price, so two months are free. Enterprise is an annual contract arranged with sales.