Plans & billing

A new workspace gets a 14-day Starter trial, with no card needed. It starts when the workspace owner confirms their email, and includes Starter's features and 500 AI credits, once. You can choose a custom domain during the trial; it turns on when a paid plan starts.

If the trial ends before you choose a plan, nothing is deleted. The workspace becomes read-only: every report is kept and you can still view and export it, and reports you already published keep working for their readers. Editing, schedules and AI wait until a plan is chosen.

Viewers and commenters are free on every plan and never use a seat, and questions readers ask a published report never use your AI credits.

1. Go to Settings → Billing. During the trial you can also press Choose a plan on the trial notice.
2. Pick Monthly or Annual · 2 months free.
3. Press Choose on the plan you want (Starter, Pro and Teams). For Business and Enterprise, press Contact us.
4. Stripe Checkout opens. Enter your card and billing address (and, for a business, a tax ID if you have one) and confirm. Your new plan starts straight away.

Prices are shown before tax; tax is added where it applies. Payment is handled by Stripe, and Rahoto never stores your card details. Choosing a plan during the trial starts billing at once.

Only an owner or admin can change the plan. Everyone else sees Ask your organization owner or an admin to change your plan.

Settings → Billing → This month’s usage shows meters for AI capacity, Reports, Reports on a schedule and Deliveries this month against your plan, and the date they reset. A meter with no cap reads Unlimited.

There is no limit on the pages you build yourself. When Rahoto's AI drafts a report, it builds up to 12 pages at a time.

When you reach a limit, an owner or admin sees the way forward right there, such as Add an editor seat, Add a scheduled report, Add deliveries or Buy credits. Anyone else sees Ask an admin, which tells the owners and admins for you.

• Included credits come with your plan every month. They renew on the 1st and unused ones do not carry over.
• Credit packs of 1,000, 2,500 or 5,000 credits can be bought by an owner or admin, including during the trial: press Buy credits in Settings → Billing → AI credits, or in the dialog that appears when credits run out. Bought credits last 12 months and are used after your included credits.
• Automatic top-up buys a pack with your saved card when credits run low. It is off until an owner or admin turns it on and sets the most it may spend each month.

If credits run out, a report draft waits and carries on by itself once credits are added or renew; nothing is charged for work that did not run. See AI assistance.

Sending more than your plan's deliveries this month? An owner or admin can press Add deliveries next to the Deliveries this month meter: one pack adds 5,000 deliveries for the current month.

Each plan includes a number of editors, the people who create and change reports. On plans that sell extra editors, an owner or admin presses Change editor seats under Editor seats; the charge is prorated. Viewers and commenters are free and never use a seat.

If you lower your seats or plan, the extra editors keep editing until the paid period ends, then become commenters. Choose who stays under Who stays an editor; if nobody chooses, editors who own no reports change first. The workspace owner and admins always stay editors. If someone who owns reports has to become a commenter, their reports pause (kept and readable, scheduled sends stopped) until an owner or admin transfers them to an editor or adds a seat. Nobody loses access to read.

• Invoices, card and next charge: Settings → Billing → Manage billing opens the secure Stripe billing portal, where you can update your card, download invoices and receipts, and cancel.
• Pause: press Pause subscription. Paid features stop straight away and the workspace becomes read-only; your reports are kept. Press Resume subscription to carry on.
• Cancel or downgrade: takes effect at the end of the current billing period. Afterwards your reports and data stay, read-only, until a plan is chosen again.

Cancelling does not close your account. That is the separate Close account section in Settings, where Delete account… gives you 30 days to change your mind by signing back in.

For the terms that govern charges and cancellation, see the Terms.

• I cannot see Choose or Buy credits. Only owners and admins can pay. Use Ask an admin.
• Billing shows Payment failed. Paid features keep working while Stripe retries. Update your card in Manage billing.
• Credits cannot be bought. A read-only workspace (trial ended, paused or cancelled) has to choose a plan first.
• A charge or invoice looks wrong. Email support@rahoto.com with the invoice number.